Status

Service status

Live status feed coming soon — for incidents, contact support.

Relay — tunnel brokering

Live video delivery

Cloud recording & playback

Alerts & notifications

Web app & API

Incident history and maintenance windows will publish here. A relay incident never takes your sites down — it pauses remote visibility while local operations continue.

Support

Reach a human who has seen your dashboard

Standard support

Business hours

Included with Connected Site. Email support with responses during business hours (per your plan).

Priority support

Extended

Included with Multi-site Operations. Faster targets and escalation for site-down incidents.

Contractual support

Per agreement

Enterprise support is defined in your agreement — named contacts, committed response times, and regional coverage.

Support access to your environment is customer-approved, time-limited, and logged — the mechanics are on the Trust page.